The Nicest Thing Anyone Said to Me and NeuroLeadership

Followers of my “monthly” Leadership Letter know it’s been less than monthly. A motorcycle accident and a series of Humpty-Dumpty surgeries put me back together but knocked me off my rhythm for a while. Thankfully, I’m now in a place where sharing consistent leadership insights is once again possible.

Late last year, I was invited to lead a week of leadership training in Nairobi, Kenya. As I prepared the content, I decided to call the training “NeuroLeadership.” I assumed I had coined the term—until a friend did a quick search and found an entire field already devoted to it. That discovery confirmed what I had been sensing: this concept captures something essential about the future of leadership.

For the past several years, I’ve been studying neurology, neuroscience, and how human interaction shapes the brain—and, in turn, behavior. My research confirmed what I have said for years, leadership is about relationships.

Leadership is not primarily about control, metrics, or even outcomes. Everything a leader does happens through relationships. The quality of those relationships largely determines performance, engagement, and growth.

Of course, words like best and beneficial are hard to measure. Ultimately, those judgments flow from our values, ethics, and worldview. For the purpose of these letters, when I say “best” leadership practices, I mean those that promote emotional well-being, personal/professional growth, and meet business goals.

Because leadership is rooted in relationships, I’ve found tremendous value in frameworks like Emotional Intelligence (EQ), Positive Intelligence (PQ), NeuroChange, and strengths-based leadership. Over time, I’ll unpack these more fully. For now, I want to introduce you to NeuroLeadership—and why you can’t afford to ignore it.

Let me make a bold claim: the principles behind NeuroLeadership can change not just how you lead, but how you live. Millions of people have applied these ideas and experienced meaningful change. My wife and I are among them.

Shortly after my first surgery, when I couldn’t even cut my own food or dress myself, my wife said something that stopped me in my tracks.

“Last time you had surgery,” she said, “you were grumpy, impatient, and ungrateful. Honestly, I was not looking forward to another surgery with you.”

Then she added, “But this time, you’re different. You’re patient, kind, grateful. I’m actually glad to take care of you.”

That may be the nicest thing anyone ever said to me.

Now let me ask you: would you like people to say, “I’m glad you’re my boss. I enjoy working for you. I’m happy to go the extra mile for you”? If so, welcome to the future of leadership— NeuroLeadership.

What Hasn’t Changed About Leadership

Some things about leadership will always be true.

Leadership is still about direction—knowing where you’re going and communicating that vision clearly.

Leadership is still about alignment. As the Afghan proverb says, “If you think you are leading and no one is following, you are just taking a walk.” Aligning people around a shared purpose will always be central to leadership.

Leadership is still about self-awareness. Great leaders know their unique design and lead from it. I often say, if you’re a Ferrari, be a Ferrari. If you’re a Jeep, be a Jeep. Things don’t go well when Ferraris try to act like Jeeps. Who takes a Ferrari off-road, right?

What Is Changing: The Brain in Leadership

Thanks to neuroscience and modern brain imaging, we can now observe what happens in real time as people interact. We know that when individuals feel safe, valued, and respected, activity increases in the mid and prefrontal cortex—the areas responsible for creativity, focus, collaboration, and sound decision-making. That’s where leaders want their people spending most of their time.

But when people feel threatened, pressured, or fearful, brain activity shifts to the amygdala—our reptilian, survivor-center brain. In that state, we don’t think clearly. We fight, flee, or freeze. Rarely do our best ideas emerge when we’re thinking like crocodiles.

NeuroLeadership is about understanding how leadership behaviors affect the brain—and, by extension, the behavior of the people being led, including the leader. When we understand how fear, trust, respect, and clarity shape the brain, we can design environments that minimize threat and maximize engagement.

Leadership becomes less about control and more about creating the psychological conditions where people can do their best work and teams get their best results.

Insight alone, however, is not enough. Leaders need practical tools that translate brain science into daily habits and decisions. When neuroscience meets actionable frameworks, NeuroLeadership reaches its full potential—reshaping not just how we lead, but who we become as leaders.

Stay tuned… If you can’t wait, use this link to set up a complimentary 30 minute discovery call!

Unlock your team’s maximum potential and prepare for wild success.